Quality and Testing
Specify the product revision, batch, quantity, issue symptoms, and reproduction conditions; attach photos, test results, or sample identifiers to help locate the problem.
CUSTOMER FEEDBACK
Your feedback helps us improve your experience working with us
We welcome comments on product quality, delivery, packaging, and service. Specific project and issue details help identify product revisions, batches, and relevant records.
YOUR EXPERIENCE
Feedback items we focus on
Delivery and Packaging
Describe agreed milestones, actual receipt dates, quantity discrepancies, or packaging issues; attach receipt records, labels, and on-site photos.
Communication and Service
Describe the stage at which the issue arose, pending responses, your experience working with us, and the desired outcome; link the description to the project and facts to support follow-up.
FEEDBACK PROCESS
Ensure clear communication of feedback
Confirm the Issue
Verify the project, revision, and batch, and define the issue's impact and product status.
Review Supporting Information
Use engineering files, process records, and observed test behavior to identify relevant stages.
Discuss Corrective Actions
Discuss containment, additional validation, rework, or other applicable measures.
Confirm the Outcome
Agree on retesting methods and record the resolution and follow-up items.
CONTACT OUR TEAM
Submit via Company Contact Channels
Start your message with “Customer feedback” and provide the project or product revision, batch and quantity, occurrence date, symptoms, checks already performed, requested action, and contact person. You may also explain the issue by phone first, then discuss how to transfer supporting information.
For BOMs, software, customer names, or restricted photos, use the file channel agreed by both parties. Discuss handling arrangements based on issue scope, verification results, and mutual agreements.
- Phone
- +86 188 2522 4069
- sales@kfpcba.com
